Services Turnaround Times

Medware is a 24/7/365 operation and has medical transcriptionists working around the clock. A Team Leader is assigned to monitor the workflow from their assigned clients and manage their transcription team. Our Operations Coordinator monitors the turnaround times and assists with customer service issues. Each client's account is staffed to accommodate contractual turnaround requirements. State-of-the-art internet-based technology allows our transcriptionists to access real-time client specific information. The technology also allows flexibility in scheduling of transcriptionists, enabling our Team Leaders to manage turnaround times and quality standards, regardless of staffing interruptions. Transcription work is distributed based on the transcriptionist's work pool. The work pools are assigned according to the transcriptionist's skill level, work schedule, and turnaround time. To promote quality and productivity, our transcriptionists are assigned to a limited number of accounts and work types. To ensure turnaround time, our routing program recalculates when the transcription is due back to the client every 3 minutes and reorders the priority level based on turnaround time, client requirements, and processing time. This gives Medware a leading edge in providing consistent contractual turnaround time. Seamless Transition Quality Security & Confidentiality Integration 24/7/365 Support Turnaround Times

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